Frequently Asked Questions

Companies post job requirements on our platform, skilled professionals browse and apply for suitable jobs, and we facilitate the matching process. Once a match is made, the professional completes the work and gets paid through our secure payment system.

Creating an account and browsing jobs is free for freelancers. We charge a small commission (10-15%) when you complete a job. For companies, we offer both monthly subscription plans and per-job posting options.

Sign up for a Service Provider account, complete your profile with your skills and experience, upload your resume and any relevant certificates, and start browsing available jobs. Once your profile is approved, you can apply for jobs that match your expertise.

You'll need to upload your resume/CV, any professional certificates or licenses, and a profile picture. For certain types of work, you may also need to provide insurance documents or background check results.

After completing a job, payment is processed through our secure platform. You can choose to receive payments via bank transfer, M-Pesa, or other supported payment methods. Payments are typically processed within 3-5 business days after job completion.

Yes, you can negotiate rates with clients through our messaging system. We encourage fair pricing that reflects the value of your skills and the complexity of the work required.

Create a Business Account, complete your company profile, and use our job posting form to describe your requirements, budget, timeline, and any specific skills needed. Our platform will help match you with suitable freelancers.

Review service provider profiles, check their ratings and reviews, examine their portfolio, and communicate with them through our messaging system. Look for relevant experience, good communication skills, and positive feedback from previous clients.

We have a dispute resolution process in place. Contact our support team, and we'll work with both parties to resolve any issues. We also offer quality guarantees and may provide refunds in certain circumstances.

We accept major credit cards, bank transfers, M-Pesa, and other local payment methods. All payments are processed securely through our trusted payment partners.

For work providers, you're charged when you post a job or subscribe to a monthly plan. For service providers, we deduct our commission only after you complete a job and receive payment from the client.

No, we believe in transparent pricing. All fees are clearly displayed before you confirm any transaction. There are no hidden charges or surprise fees.

Use the "Forgot Password" link on the login page to reset your password. If you're still having trouble, contact our support team with your email address and we'll help you regain access.

Yes, we use industry-standard encryption and security measures to protect your data. We never share your personal information with third parties without your consent, except as required by law.

You can contact our support team through the contact form on our website, email us at info@fieldtechs.co.ke, or call us at +254 768 704 834. We typically respond within 24 hours.